All merchandise purchases made at Deaf Globetrotters can be returned within 30 days of receipt. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received. To initiate a return, please contact our customer service team (209) 498-8423 with your order number and reason for return. Refunds will be processed to the original payment method within 7 days of receiving the returned item.